DJI, a popular choice worldwide among drone enthusiasts, produces a wide range of drones – from small and lightweight consumer models to heavy-duty professional ones. To operate these drones, the company has come up with several apps meant for different models, including DJI Fly, DJI Go, DJI Go 4, and DJI Pilot.

However, we often come across complaints from the users of these apps. The most common issue that users seem to face is that the DJI apps don’t work on Android devices. They are obviously frustrated due to this issue as it’s making it impossible for them to fly their drones.

In this post, I’ll attempt to resolve the most common problems that users face with DJI apps.

So, let’s get started!

dji fly app

 

Most Common Issue: DJI App Not Working on Android


Since 2021, DJI apps are NOT available on the Google Play Store. DJI states that – “because the compatibility strategy between the DJI App and Google Play Store is changing, you currently cannot finish downloading and updating using Google Play.” As a result, many users are facing problems wherein the app doesn’t work on their Android devices.

Solutions:

#1. Download & Install the DJI App from DJI Website

You might be facing an issue with the DJI app because you don’t have the current version of it. To get the current version of the DJI Fly app on your Android device, follow these steps:

  • Step #1: Visit DJI’s website on your Android device. Here are the links – DJI Fly, DJI GO, DJI GO 4, and DJI Pilot.
  • Step #2: Click the ‘Download for Android’ button, and give your browser permission to download, if required. This will download the app’s apk.
  • Step #3: Once the apk is successfully downloaded, locate it in the ‘Files’ app. It will be in the ‘downloads’ section.
  • Step #4: After you’ve found the app, download and click it. You will now get a prompt to install the app and asked whether you want to allow installs from a third party. Hit ‘Accept’.

This will download the DJI Fly app on your Android phone. Once it’s downloaded, open the app and log in. I hope that installing the app on your device afresh solves your issue.

#2. Check Compatibility of your Device

If you’re still unable to access the app, then you might be using an incompatible device. Here are the compatible devices for different DJI drone apps.

DJI Fly Compatibility List

Samsung Galaxy S21, Samsung Galaxy S20, Samsung Galaxy S10+, Samsung Galaxy S10, Samsung Galaxy Note20, Samsung Galaxy Note10+, Samsung Galaxy Note9, HUAWEI Mate40 Pro, HUAWEI Mate30 Pro, HUAWEI P40 Pro, HUAWEI P30 Pro, HUAWEI P30, Honor 50 Pro, Mi 11, Mi 10, Mi MIX 4, Redmi Note 10, OPPO Find X3, OPPO Reno 4, Vivo NEX 3, OnePlus 9 Pro, OnePlus 9, Pixel 6, Pixel 4, and Pixel 3 XL.

DJI Pilot Compatibility List:

DJI CrystalSky, Mi Pad 3, Mi Pad 2, Samsung Tab S2, Samsung Tab S3, Huawei M2, Huawei M3, Nexus 9. Huawei Honor 9, Huawei P10, Google Pixel 2. OnePlus 6, LG G6, OPPO R15, VIVO X21, Nokia 7 plus, Mi Mix 2s, Samsung Galaxy S8, Mi Pad 4, Huawei M6, and Huawei M5.

DJI GO 4 Compatibility List:

Samsung S9+, Samsung S9, Samsung S8+, Samsung S7, Samsung S7 Edge, Samsung S6, Samsung S6 Edge, Samsung Note 8, Huawei P20 Pro, Huawei P20, Huawei P10 Plus, Huawei P10, Huawei Mate 10 Pro, Huawei Mate 10, Huawei Mate 9 Pro, Huawei Mate 9, Huawei Mate 8, Honor 10, Honor 9, Vivo X20, Vivo X9, OPPO Find X, OPPO R15, OPPO R11, Mi Mix 2S, Mi Mix 2, Mi 8, Mi 6, Redmi Note 5, Google Pixel 2XL, OnePlus 6, OnePlus 5T

DJI GO Compatibility List:

LG V20, VIVO X9, OPPO R11, Google Pixel, Nexus 6P, Huawei P9, Huawei MATE 9, Samsung Galaxy Tab S2, Samsung Galaxy S5, Samsung Galaxy S6 Edge, Samsung Galaxy S6, Samsung Galaxy S7, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S8+, Samsung Galaxy Note 8, Samsung Galaxy Note 5, MI 6, MI5.

If your device doesn’t fall in the list above (corresponding to the DJI app you’ve downloaded), then that may be the reason you’re unable to load the app on your device. However, if your device is on the list but you’re still facing issues, then have a look at the below solution.

#3. Update Your Android Version

Your device may be having an older Android version. So, update your device to the latest version to be able to access the DJI app without any issues. The DJI Go app requires Android 4.1.2 or later. The DJI Go 4 app requires Android 5.0 or above. The DJI Fly app requires Android 6.0 or above.

 

DJI App Not Opening on iPhone?


If you’re facing an issue wherein your DJI app is not opening on your iPhone, the best way to fix it is to reinstall the app by removing it and then downloading it again from the App store.

Checking the app’s compatibility with your iPhone model might also help.

DJI Fly Compatibility List

All models in these series: iPhone 13, iPhone 12, iPhone 11, iPhone XS, iPhone XR, iPhone X, iPhone 8.

DJI GO 4 Compatibility List:

All models in these series: iPhone 13, iPhone 12, iPhone 11, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 13, iPhone 12, iPhone 11, iPhone XS, iPhone XR, iPhone X, iPhone 8.

DJI GO Compatibility List:

All models in these series: iPhone 13, iPhone 12, iPhone 11, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 7, iPhone 6S, iPhone 6, iPhone SE.

That should solve your issue of the app not opening on your iPhone.

 

Still Facing Issues?


If, even after following all the above steps and checking the compatibility, then I suggest that you get in touch with DJI customer care.

Here’s the link to DJI’s online customer support: Support – DJI.

 

 

Thanks for reading! 🙏

I hope this guide helped you solve the issues you’re facing with the DJI app. 🙂

 

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